business

Fulfilment Services Provider Bolsters UK Team With Key Hires

(L-R)Nathan Kamuanga (Onboarding Manager), Sam Statham (Head of Customer Experience), Kim Mills (Account Manager), Ronni Lang (Head of Marketing), Chelsea Banister (Customer Operations Manager) and Tom Vosper (Onboarding Manager).

Chorley-headquartered international fulfilment services provider fulfilmentcrowd has expanded its UK team with eight new hires across key departments to support the business’ continued growth and digital-first approach.

fulfilmentcrowd provides the logistics software, client app and international network of distribution centres and shipping services that enable fast-growing independent online retailers to cost-effectively outsource their fulfilment services to meet customer demand and scale their businesses.

Leading the marketing team, Ronni Lang joins as head of marketing from her previous role as senior channel marketing manager at Crown Paints, alongside Sean Black who has been appointed head of paid digital. Tom Heaton has also been appointed as a UX designer. The team will work collaboratively across marketing and product development to strengthen the company’s value proposition through its range of digital products including the fulfilmentcrowd app, created by its in-house engineers.

Sam Williams joins the team as a financial planning and analysis manager and will be responsible for analysing fulfilmentcrowd’s customer and sales data to pinpoint trends that will inform and enhance the business’ development strategy and service offering.

Chelsea Banister, Kim Mills, Nathan Kamuanga and Tom Vosper join the Customer Experience team to further enhance the business’ customer-centric approach and provide support to e-commerce retailers. Nathan speaks multiple languages including French, Spanish and German, which will be utilised to support customers in other geographies as part of the business’ continued global expansion. Alexander Black and Ashlea Bing have both been promoted from customer support advisors to team leaders.

The BGF-backed business is also recruiting for a number of other new roles across all departments, including plans to appoint a business development manager in Germany as it continues to expand its European network, as well as further developing its leading logistics software and app.

In addition to expanding its team in the UK, fulfilmentcrowd has also appointed Kevin Plantier as business development manager in France. In 2021, fufilmentcrowd opened its first distribution centre in France in Lieusaint, near Paris.