Travel Giant Picks Up Trusted Service Gong

Jet2holidays has been recognised for delivering exceptional customer service for the second year running.

The UK-wide operation, headquartered in Leeds, has been awarded the coveted Platinum Trusted Service Award by Feefo, one of the UK’s biggest online review platforms.

After a year dominated by the Covid-19 pandemic, the package holiday specialist picked up the gong after winning the prestigious Gold Trusted Service Award for providing outstanding levels of quality and service to customers.

It followed a strew of positive customer comments for the company's handling of the pandemic during the period 1st January to 31st December 2020, as well as customer reviews from the previous three years.

Only companies that provide a consistently excellent service, sustained over three consecutive years or more, and evidence that they have gone above and beyond to deliver high levels of customer experience, are awarded the Platinum Trusted Service Award.

Jet2holidays has continued its customer-first strategy throughout the Coronavirus pandemic, winning praise from customers, consumer organisations, media, and independent travel agents for how it has looked after customers affected by programme changes.

Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “There is no doubt that the past 12 months have been a challenge, but despite this our focus is always about getting it right for our customers and delivering a first-class experience."