Lancashire Times
A Voice of the Free Press
12:10 AM 18th December 2021

How To Avoid Injury From Defective Products This Christmas

With online sales booming over the Christmas period, National Accident Helpline is warning shoppers to be mindful that some products could be defective and may cause harm.

From perfumes causing burns to foreign objects in festive treats, the personal injury experts help hundreds of people every year to seek justice after being injured by defective products.

Most products are manufactured and tested properly, posing no danger. However, some products that are making their way into shopping baskets are either unfit for purpose or of a poor quality and have potential to cause harm.

During the last year, National Accident Helpline has dealt with various defective product injuries. Examples include burns from hot water bottles or perfumes, cuts from shattered scent diffusers and injuries from faulty children’s ball pits or sofas.

Experts forecast that shoppers will spend at record levels this festive period, with online Christmas shopping anticipated to exceed pre-pandemic levels. This is supported by 2021 Black Friday sales data released from credit card issuer Barclaycard Payments – which reported that online transactions were up by 2.4% on 2019 levels, and by 23% compared with 20201.

If you have been injured by a defective product, National Accident Helpline recommends that you do not return it to the retailer. Inform them but try to keep the product, as it could be evidence to support a compensation claim.

You may still claim if you have already returned the product: National Accident Helpline can let you know if you have a case for compensation.

Jonathan White, Legal and Compliance Director at National Accident Helpline, said:
“Christmas is a time for giving and while most customers are correct to assume that products bought from online marketplaces or High Street shops are safe, unfortunately some presents will be defective and have the potential to cause injury.

“We successfully help hundreds of people every year to make claims after being injured from defective products. Sometimes you might need more than a refund or replacement to put things right. If you are injured, you do have the right to make a claim for compensation, which may be against the retailer or the manufacturer.

“With Christmas spending on presents set to hit record highs, we are calling on festive shoppers to understand their rights if this does happen.”

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